FAQ
We know how important it is to have a clear and easy shopping experience. Here, we’ve gathered the most frequently asked questions about our shoes, ordering process, deliveries, exchanges, and more to ensure all your questions are answered quickly. If you don’t find what you’re looking for, our customer service team is always available to help!
Payments
We accept multiple payment options including American Express, Visa, Mastercard, Amazon Pay, Apple Pay, Google Pay, Meta Pay and Shop Pay and Venmo.
The $50 discount is valid on total purchases over $100 of Larroudé items.
Additionally, this offer does not apply to Colléct items. Limited Time Only.
Placing Orders
Orders will be processed—and you will be charged—as soon as they are received and confirmed. Once your order has been confirmed, we will send you an order confirmation email.
We’re committed to processing orders as soon as they are received. Because of this, we are unable to honor any changes once the order has been placed.
To create an account:
1. On desktop: click on the account icon on the top right corner on any page of larroude.com
On mobile: go to the menu icon on the top left corner and click on "account"
2. Click on the "sign up" link right after it asks if you are a new customer
3. Enter your name, email address, and create a password
4. Click "sign up"
You may also use Facebook, Google or Amazon log-in information to create your account.
While you do not need a Larroudé account to place an order, there are added benefits of having an account. Customers with an account can track past orders, access faster checkout options by storing their payment and shipping information, and easily start a return or exchange.
Simply click on the “Forgot Password” link on the “Sign In” page and follow the instructions to reset your password. You can always contact our Client Services team for assistance.
We offer early access to select items and new season collections by allowing customers to reserve a pair in their size. Pre-ordered items are not immediately available for shipment. We will provide the best estimated delivery time for the item on its product page. We will update you as soon as your order has shipped, but please note, those dates are subject to change. If an order includes a pre-order item, products will be dispatched as they become available.
Enter the promo code in the "Promo Code" field at checkout for it to be applied to your order.
Our shoes run true to size, and all sizes are based on a medium width. We recommend you order your normal U.S. shoes size. Please also refer to our "Size and Fit" section on each product page for specific dimensions and information by style.
An order confirmation is sent to the email address provided when placing an order. If it takes longer than a few minutes to receive your confirmation, please check your spam folder. If you still cannot find your order confirmation please email: help@larroude.com
Shipping
Orders placed before 1pm EST will ship out on the same business day. Orders placed after 1pm EST will ship out on the next business day.
Orders are shipped via UPS. Please note UPS delivers Monday through Friday from 9AM – 8PM, excluding local holidays.
Orders from Larroudé are shipped from our global network of warehouses. To ensure the fastest delivery, your order will be dispatched from the nearest warehouse with the item in stock.
For Continental U.S. orders:
Note: These rules apply exclusively to Larroudé products. For Colléct products, please refer to the rules listed under the Colléct tab.
We provide various shipping options, including expedited service, to cater to your delivery needs. Please refer to the chart below for estimated shipping times:
Order placed by 1:00PM (ET) on Sunday Standard 2 day Overnight 5-7 Business days Wednesday Tuesday Order placed by 1:00 PM (ET) on Monday Standard 2 day Overnight 5-7 Business days Wednesday Tuesday Order placed by 1:00 PM (ET) on Tuesday Standard 2 day Overnight 5-7 Business days Thursday Wednesday Order placed by 1:00 PM (ET) on Wednesday Standard 2 day Overnight 5-7 Business days Sunday Thursday Order placed by 1:00 PM (ET) on Thursday Standard 2 day Overnight 5-7 Business days Monday Friday Order placed by 1:00 PM (ET) on Friday Standard 2 day Overnight 5-7 Business days Tuesday Monday Order placed by 1:00 PM (ET) on Saturday Standard 2 day Overnight 5-7 Business days Wednesday Tuesday
Shipping Options (Continental U.S.):
Please note that these shipping options apply specifically to Larroudé products. Different rules may apply to Colléct products, as outlined in the Colléct tab.
Shipping Method Cost Standard ground (5-7 business days) Free UPS 2 day Air $25 UPS Overnight $30
Yes, absolutely! During the checkout process, you will have the option to enter a personalized gift message. This message will be included on the packing slip that accompanies your order.
Currently, we don't offer gift wrapping. Items come in a dust bag, inside our signature Larroude box. Our boxes are 100% recycled yet beautifully designed.
We are unable to ship orders to P.O. Boxes and or APO at this time.
No signature is required for delivery.
We are pleased to offer free shipping for international orders. However, please note that duties and taxes will be applied to your purchase to ensure your order won't be held up in customs. This way, we can guarantee a smooth delivery process.
A shipping confirmation email will be sent as soon as your order has been packaged, labeled, and scanned by UPS. Please note, you may not be able to track your package until it has been picked up and scanned by UPS.
A shipping confirmation is sent as soon as your order has been shipped. You can find tracking information on this email to follow your order.
Please contact UPS directly with your tracking order for assistance. You can also contact our Client Services team for help: help@larroude.com or 1-833-LRM-YWAY.
1-833-(576)-(9929)
Returns & Exchanges
To access our Return Policy, please click here.
Unfortunatly, you cannot return or exchange an item that has been custom made for you. Customized items are FINAL SALE.
We offer free returns and exchanges for all eligible merchandise with a pre-paid UPS label within the Continental U.S. only.
To process your return, please click here.
To process your even exchange, please click here.
A refund will be issued within 5-7 business days from the date your return is received. You will receive an email confirmation once the return has been processed. Please note it may take a few additional business days to see the credit post depending on your bank or financial institution.
Once your package is returned, we will process your exchange and ship out the new product within 2 business days via UPS Ground.
Note: These rules apply exclusively to Larroudé products. For Colléct products, please refer to the rules listed under the Colléct tab.
A final sale means all purchases are non-returnable and non-exchangeable, typically for clearance or end-of-season items at reduced prices.
Considerations:
No returns or exchanges. Once purchased, items cannot be returned or exchanged.
Exceptions for defects: Defective, damaged, or mis-shipped items are eligible for exceptions; contact Customer Care for assistance help@larroude.com.
Check sizing carefully: Ensure correct sizing as exchanges aren't available.
No price adjustments: Final sale items do not qualify for price adjustments or matches.
Sales tax may apply: Sales tax might still be added depending on your location.
Orders shipped outside of the Continental U.S. are considered final sale. It is important to review our size chart and ensure all details are in place before placing your order.
Qr Code
Think of it as your own Larroude digital wallet! You are entitled to $20 for every pair of Larroudé shoes you keep. The QR code allows you to access and manage your credits and share your code for additional rewards. Your credits are valid for only 180 days.
1. Claim your $20 credits – Use your QR code to redeem the $20 credit for each pair of shoes you keep. To apply these credits, go to checkout and select them above the “Pay Now” button.
2. Share the code for rewards – Share your QR code with friends and family. They’ll receive $20 off their first Larroudé purchase, and once their purchase is complete, you’ll also receive redeemable credits.
The QR code is located underneath the soles of your Larroudé shoes. Simply open your camera and point it at the QR code to scan.
Upon scanning, you’ll be directed to the Product Details Page of the shoes you bought, where you’ll see a “Claim” button. Your credits will automatically be added to your Larroudé profile, where you can view your available and pending credits.
No, each QR code can only be used once.
If you experience any issues with the QR code, please contact us athelp@larroude.com. Make sure you open a ticket already adding a clear picture of the QR code!
Pending credits indicate that you’ve shared your QR code, but the person you referred hasn’t placed an order yet. Once their purchase is complete, the credits will shift to “Available” for you to use.
To redeem your credits, go to checkout and select the credits above the “Pay Now” button. This will apply the available amount to your purchase total.
No, promo codes cannot be combined with QR code credits.
Colléct
Colléct offers a handpicked selection of finely curated products. It's important to note that we do not maintain physical inventory. Instead, the entire delivery process is managed by each respective brand.
Colléct by Larroudé: all brands available at Colléct follow the same return policy above, except for Adina Reyter, Altuzarra, Ariel Gordon, Bala Bangles, Barrière, Christopher John Rogers, Dr. Lara Devgan Skincare, Eliou, Garland Collection, GIGI BURRIS, Jane Win, Joanna Czech, Literie Candles, Lizzie Fortunato, Natalie Martin, Nelle Atelier, Marrakshi Life, Montce, Petite Plume, Retrouvai | Modern Heirlooms, Stephanie Gottlieb, U Beauty and WELLinsulated® which are all FINAL SALE.