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Return & Exchange Policy

If you are returning your LARROUDÉ item, please access the return portal below:

LARROUDÉ RETURNS

At Larroudé, we want to make sure you love what you buy. We understand that sometimes you may change your mind, and we're here to help make that change easy. Here's what you need to know about returning or exchanging an item:

RETURN ELIGIBILITY

  • Full-price and pre-order items are eligible for a refund if returned within 30 days of delivery

  • Returned items must be in new, unworn condition and in their original packaging, with all tags and stickers attached and intact

  • Merchandise that shows signs of wear, alteration, or use will not be accepted

ORIGINAL PACKAGING REQUIREMENT

  • To process a return, the original white and black box is required, as it contains the corresponding barcode needed to verify the order and reintegrate it into our system

  • Without this box, our warehouse will not be able to process the return, and the package will be sent back to you

RETURN WINDOW & FEES

  • You have a 30-day window from delivery to initiate the return process

  • Returns for a refund incur a $14.95 handling fee

  • Exchanges and returns for store credit are always free

EXCHANGES

  • We can accommodate exchanges for the same style in a different size, subject to availability

  • If the requested size is not available:

    • For full-price or pre-order items: a refund will be issued

    • For sale items (≤50%): a store credit will be issued

FINAL SALE

Applies to items discounted more than 50%

  • Items marked Final Sale are not eligible for return or exchange

  • All sales are final

  • No price adjustments or price matching

  • Sales tax may apply, depending on your location

  • Defective, damaged, or mis-shipped items may be eligible for exception — contact help@larroude.com

  • Please check sizing carefully before purchasing

EXCHANGE ONLY

Applies to items discounted 50% or less

  • Items marked Exchange Only are not eligible for refund

  • One-time exchange only for the same item in a different size, subject to availability

  • If the requested size is unavailable, a store credit will be issued

  • No price adjustments or price matching

  • Sales tax may apply

HOW TO START A RETURN

  • Visit our Return Portal

  • Enter your order number and shipping zip code, email, or phone number

  • Select the item(s) and reason for return

  • A prepaid return label will be emailed to you

  • Pack your item securely and attach the label to the outside of the package

  • Drop off the package with the designated carrier

  • Please allow 5–10 business days for processing once we receive your return

Need help with a second return label? Contact us at help@larroude.com

CUSTOMER SUPPORT

Our Customer Experience Team is available:
Monday–Friday, 9:00 a.m. – 5:00 p.m. EST
We’ll get back to you within 24 to 48 hours

#LarroudeMyWay | @larroude