Return & Exchange Policy
CHOOSE THE BRAND OF THE ITEM YOU WISH TO RETURN OR EXCHANGE - Make sure you're on the correct portal for the exchange! Double-check to avoid issues.
If you are returning your LARROUDÉ shoe, please access the return portal below:
If you are returning your COLLÉCT item, please access the return portal below:
At Larroudé, we want to make sure you love what you buy. We understand that sometimes you might change your mind, and we're here to help accommodate that change! Here's what you need to know about returning or exchanging an item:
SALE ITEMS
- All sale items are final sale and cannot be returned or exchanged.
LARROUDÉ ITEMS
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Return Eligibility:
- Returned items must be in new, unworn condition and in their original packaging, with all tags and stickers attached and intact.
- Merchandise that shows signs of wear, alteration, or use will not be accepted.
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Original Packaging Requirement:
- To process a return, the original white and black box is required, as it contains the corresponding barcode needed to verify the order and reintegrate it into our system.
- Without this box, our warehouse will not be able to process the return, and the package will be sent back to you.
- You have a 30-day window to initiate the return process.
- Returns for a refund incur a $9.95 handling fee. However, exchanges and returns for store credit are always free.
- We can accommodate exchanges for the same style in a different size, subject to availability. If the requested size is not available, we will process a refund to your original form of payment if bought on full price, and will issue store credit if bought on sale.
- The following items are FINAL SALE and not eligible for return or exchange:
- Orders shipped outside of the Continental United States
- Customized or custom made items
- Keychains
COLLÉCT ITEMS
- All brands available at Colléct follow the same return policy above, except for: Adina Reyter, Altuzarra, Anemos, Ariel Gordon, Bala Bangles, Barrière, Christopher John Rogers, Dr. Lara Devgan Skincare, Éliou, Garland Collection, GIGI BURRIS, Jane Win, Joanna Czech, Literie Candles, Lizzie Fortunato, Marrakshi Life, Montce, Petite Plume, Retrouvai | Modern Heirlooms, Stephanie Gottlieb, U Beauty, WELLinsulated®, which are FINAL SALE.
- Larroudé reserves the right to refuse any return or exchange if it does not meet the above criteria. If a return is refused, the item will be sent back to you.
- If you need additional support or have any questions, please contact us at help@larroude.com.